Voice AI for retail businesses
Customer service that never closes.
Handle order enquiries, delivery updates, returns, and product questions 24/7 — without hiring a night-shift team.
Use cases
What Magana handles for you
Order status & tracking
Customers call to check where their order is. The agent queries your logistics API and gives a real-time update.
Returns & exchanges
Handle return requests, verify eligibility, and initiate the return process — all over the phone without a human agent.
Product questions & recommendations
Connect your product knowledge base to the agent so it can answer detailed product questions and suggest alternatives.
How it works
Live in under a day
Connect your order management system
Link Magana to your OMS or logistics API. The agent looks up real order data for every call.
Build your knowledge base
Upload product guides, FAQs, and return policies. The agent retrieves relevant content per call.
Handle hundreds of calls at once
Peak season, flash sale, or normal traffic — Magana scales automatically. No staffing crunches.
Built for Retail & E-commerce
Features that matter
Live order data lookup
Pull real-time order status from any OMS or logistics provider via webhook.
Knowledge base RAG
Upload product guides and FAQs. The agent retrieves relevant answers per caller query.
Call transfer to human
Complex complaints route to a human agent with full call context already loaded.
Post-call satisfaction score
Automatic CSAT collection at the end of every resolved call.
Integrations
Plugs into what you already use
Ready to automate your calls?
Start free. No card required. Your first agent live in under a day.