Voice AI for collections agencies
Scale collections without scaling headcount.
Make thousands of professional, compliant outbound collection calls simultaneously — in the borrower's preferred language, tone, and time.
Use cases
What Magana handles for you
Automated payment reminders
Reach overdue accounts within hours of their due date. Friendly automated calls get higher contact rates than SMS.
Promise-to-pay negotiation
The agent presents payment plan options, records the borrower's commitment, and logs structured outcomes to your CRM.
Early warning escalation
Route high-risk accounts or failed negotiation calls directly to a human agent with full transcript context.
How it works
Live in under a day
Upload your debtor list
Import account data via API or CSV. Each call is personalised with the borrower's name, amount, and due date.
Set your collection script
Define the conversation flow: amount due, payment options, escalation triggers. Compliant with CBN collections guidelines.
Launch and measure
Magana dials your list, records outcomes, and gives you a real-time dashboard of contact rate, PTP rate, and collections.
Built for Debt Collection
Features that matter
High-volume outbound dialling
100+ simultaneous calls on Scale plan. Reach your entire book in hours, not weeks.
CRM outcome logging
Automatically write structured call outcomes (PTP, refused, disconnected) back to your CRM via webhook.
Compliance guardrails
Configurable calling hours, maximum contact frequency, and escalation rules to stay compliant.
Multi-language support
Switch between English, Pidgin, and regional languages based on borrower preference.
Integrations
Plugs into what you already use
"We were calling 200 accounts a day with 4 staff. With Magana, we call 2,000 accounts a day and our PTP rate went up because the AI is consistent."
Fatima A.
Operations Director, Lagos collections agency
Ready to automate your calls?
Start free. No card required. Your first agent live in under a day.